Google Translate IconTranslate

Job Title: Technical Support Agent

Full Time100 Vacancies Posted: 07-08-2024Role Needed By: 07-15-2024
Expires on 07 Aug

Job Description

ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM.

 

Accenture in the Philippines is currently looking for talented individuals for our Customer Service Representative.

 

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

About the Role: As a Service Desk Associate, you will be performing the following tasks on a daily:

  • You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
  • You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
  • You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
  • You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.

 

About You: The ideal candidate will have the following skills and experience:

  • Open to College Graduates without Experience
  • Open to undergraduates with at least 1 year BPO experience
  • Amenable to work on a shifting schedule.
  • Willing to work in Uptown, Taguig City
  • Amenable to work onsite

 

If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:

  • Mandaluyong City: GF Cybergate 1, Boni, Mandaluyong City.

 

What’s in it for you? Start your Accenture journey to enjoy these benefits:

  • HMO coverage (medical, dental, mental health) from day 1 of employment
  • Free medicines for you and your dependents*
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Paid Sick and Vacation Leaves
  • Allowances, company bonuses, and performance incentives
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Flexible working arrangements
  • Company-sponsored trainings like upskilling and certification
  • Volunteering opportunities

 


Equal Employment Opportunity Statement

All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process.


 

*Terms and conditions apply

Preferred Candidate

Interpersonal / Soft Skills

Technical / Hard Skills

Company Overview

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Office Address:

7th Floor, Robinsons Cybergate 1, Pioneer Street, Mandaluyong City, Mandaluyong City, Metro Manila

Similar Jobs from this company

Tech Support Agent | Cebu SiteWork-from-Home Jobfrontliner JobGovernment Job

Full Time Posted : Posted 4 weeks ago

1-DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM. Accenture in the Philippines is currently looking for talented individuals for our Customer Service Representative. About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. About the Role: As a Service Desk Associate, you will be performing the following tasks on a daily:Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. About You: The ideal candidate will have the following skills and experience:Excellent English Communication SkillsOpen to College Graduates without ExperienceOpen to undergraduates with at least 1 year BPO experienceWork on a shifting schedule and during holidays as needed If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City What’s in it for you? Start your Accenture journey to enjoy these benefits:HMO coverage (medical, dental, mental health) from day 1 of employmentFree medicines for you and your dependents*Expanded maternity leave up to 120 days*Expanded paternity leave up to 30 days*Employee Stock Purchase PlanPaid Sick and Vacation LeavesAllowances, company bonuses, and performance incentivesLoyalty and Christmas GiftInclusion and Diversity BenefitsFlexible working arrangementsCompany-sponsored trainings like upskilling and certificationVolunteering opportunities Equal employment Opportunity StatementAll employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process. *Terms and conditions apply

Technical Support Rep | Cebu SiteWork-from-Home Jobfrontliner JobGovernment Job

PHP 21,000 - PHP 24,000 Full Time Posted : Posted 1 week ago

ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM. Accenture in the Philippines is currently looking for talented individuals for our Customer Service Representative. About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. About the Role: As a Service Desk Associate, you will be performing the following tasks on a daily:Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. About You: The ideal candidate will have the following skills and experience:Excellent English Communication SkillsOpen to College Graduates without ExperienceOpen to undergraduates with at least 1 year BPO experienceWork on a shifting schedule and during holidays as needed If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City What’s in it for you? Start your Accenture journey to enjoy these benefits:HMO coverage (medical, dental, mental health) from day 1 of employmentFree medicines for you and your dependents*Expanded maternity leave up to 120 days*Expanded paternity leave up to 30 days*Employee Stock Purchase PlanPaid Sick and Vacation LeavesAllowances, company bonuses, and performance incentivesLoyalty and Christmas GiftInclusion and Diversity BenefitsFlexible working arrangementsCompany-sponsored trainings like upskilling and certificationVolunteering opportunities Equal Employment Opportunity StatementAll employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process. *Terms and conditions apply

Taguig City, Metro Manila

Customer Service AgentWork-from-Home Jobfrontliner JobGovernment Job

Full Time Posted : Posted 2 weeks ago

1-DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM. Accenture in the Philippines is currently looking for talented individuals for our Customer Service Representative. About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope. About You: The ideal candidate will have the following skills and experience:College graduates, undergraduates, SHS, and HS graduatesWith at least 6 months to 1 year of BPO experienceAmenable to work on a shifting schedule.Willing to work in Uptown, Taguig City If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:Mandaluyong City: GF Cybergate 1, Boni, Mandaluyong City. What’s in it for you? Start your Accenture journey to enjoy these benefits:HMO coverage (medical, dental, mental health) from day 1 of employmentFree medicines for you and your dependents*Expanded maternity leave up to 120 days*Expanded paternity leave up to 30 days*Employee Stock Purchase PlanPaid Sick and Vacation LeavesAllowances, company bonuses, and performance incentivesLoyalty and Christmas GiftInclusion and Diversity BenefitsFlexible working arrangementsCompany-sponsored trainings like upskilling and certificationVolunteering opportunities Equal employment Opportunity StatementAll employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process. *Terms and conditions apply

Technical Support Representative | Accenture CebuWork-from-Home Jobfrontliner JobGovernment Job

Full Time Posted : Posted 2 weeks ago

1-DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM. Accenture in the Philippines is currently looking for talented individuals for our Customer Service Representative. About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. About the Role: As a Service Desk Associate, you will be performing the following tasks on a daily:Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. About You: The ideal candidate will have the following skills and experience:Excellent English Communication SkillsOpen to College Graduates without ExperienceOpen to undergraduates with at least 1 year BPO experienceWork on a shifting schedule and during holidays as needed If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City What’s in it for you? Start your Accenture journey to enjoy these benefits:HMO coverage (medical, dental, mental health) from day 1 of employmentFree medicines for you and your dependents*Expanded maternity leave up to 120 days*Expanded paternity leave up to 30 days*Employee Stock Purchase PlanPaid Sick and Vacation LeavesAllowances, company bonuses, and performance incentivesLoyalty and Christmas GiftInclusion and Diversity BenefitsFlexible working arrangementsCompany-sponsored trainings like upskilling and certificationVolunteering opportunities Equal employment Opportunity StatementAll employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process. *Terms and conditions apply

View All Job Ads