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TTEC (Employer was active 3 days ago)

San Fernando City, Philippines

Job Title: Non Voice Customer Service | Up To 30K Salary Package

PHP 21,000 - 24,000 Full Time30 Vacancies Posted: 04-02-2024
Expires on 02 May

Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC 

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

  • Answer incoming communications from customers  

  • Connect and resolve issues with customers using written communication only  

What You Bring to the Role 

  • Open to newbies or with customer service experience 

  • Completed two (2) years in college or equivalent  

  • Recognize, apply and explain your product or service knowledge  

  • Computer experience 

  • Computer experience and can reach 35 words per minute typing speed 

  • Preferably within 50 KM radius from TTEC Pampanga site 

What You Can Expect 

  • Performance bonus opportunity of up to PHP 30,000 monthly  

  • Supportive of your career and professional development 

  • An inclusive culture and community minded organization where giving back is encouraged 

  • A global team of curious lifelong learners guided by our company values 

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit https://mybenefits.ttec.com/phl/ for more information. 

Employee Benefits

Meal AllowanceLife Insurance

Preferred Candidate

Interpersonal / Soft Skills

Company Overview

Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business.

Our Vision

Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

 

Our Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

 

We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Office Address:

10 Five eCom Center, Harbor Drive, Mall of Asia, Cabadbaran City, 1300 Caraga

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