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Wells Fargo Philippines (Employer was active 2 days ago)

Taguig City, Philippines

Job Title: Fraud And Claims Specialist

Full Time100 Vacancies Posted: 02-14-2024
Expires on 15 Mar

Job Description

About this role:

Wells Fargo is hiring for Fraud and Claims Operations Representative who'll support business functions including but not limited to Non-Fraud, Fraud -Detection or Claims Assistance.

In this role you will:

  • Support and capture all pertintent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities tom improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigate research while answering incoming calls ina call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualification:

  • 6+ months of customer service experience or equivalent demonstrated though one or a combination of the following: work experience, training, military experience,education

Desired Qualification:

  • 1+ years of experience in banking and financial serices or equivalent is preferred but not required.

Job Expectations:

  • Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays
  • Must be open to split days-off/rest days
  • Must be amenable to work in McKinley, Taguig
  • Must be willing to support voice functions

 

 

Employee Benefits

Gym/FitnessFree Parking – OfficeLife InsuranceOthers - Medical coverage plus free dependent on first day of employment, Competitive Compensation (Global In-House Company/ Global Capability Center), Shuttle service to and from key point areas

Preferred Candidate

Interpersonal / Soft Skills

Technical / Hard Skills

Company Overview

 

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

About Wells Fargo Philippines: Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Office Address:

1180 Wells Fargo Drive,, McKinley Hill, Fort Bonifacio, Taguig City, 1634 Metro Manila

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