Job Description

Accenture in the Philippines is currently looking for Customer Service Associates who will be responsible in performing the following day-to-day tasks:

• You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
• You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
• You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.

What are we looking?

• Graduate of any course; college undergraduates with relevant work experience is open to apply
• With at least 6 months BPO experience
• Must be willing to work on a graveyard shift
• Willing to go back on-site once recalled
• Amenable to work in San Nicolas, Ilocos Norte 

What’s in it for you? Apply now and enjoy these benefits:

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Work Life Balance
• Healthy and encouraging work environment
• Career growth and promotion opportunities
• Volunteering opportunities

We value your interest and dedication in applying for this role. To speed up your application process, you may submit your application online:

For Online application, you may click the “Apply Now” button to submit your application. Once we receive your application, our recruiters will try to reach out via email or SMS and will ask you to complete your application through our career site, Workday. Make sure to accomplish all the required information within 24 hours for us to process your application.

Equal Employment Opportunity Statement:

All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

*Terms and conditions apply