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Cardinal Health International Philippines (Employer was active 3 days ago)

Cabadbaran City, Philippines

Job Title: Customer Service Representative (January Start Date)

Full Time50 Vacancies Posted: 04-29-2024Role Needed By: 01-08-2024
Expires on 29 May
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Job Description

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

  • Minimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc.
  • At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accounts
  • Proficiency in verbal and written communication skills
    • Uses correct grammar and appropriate vocabulary
    • Communicates clearly and effectively
    • Actively listens and has the ability to engage with the customer
  • Prior computer experience using Microsoft Office systems required
  • Must be detailed oriented
  • Has sense of urgency and must be able to multi-task
  • Demonstrates business etiquette/professionalism to both internal and external teams
  • Willing to work night shift

What is expected of you and others at this level

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
  • Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes

Employee Benefits

LaptopMeal AllowanceFree Parking – OfficeLife InsuranceIn-house CafeteriaShower Facilities13th month

Preferred Candidate

Interpersonal / Soft Skills

Customer Service OrientationCommunication Skill

Technical / Hard Skills

Call Center (<1 Years)

Company Overview

Why consider a future with Cardinal Health? As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities. We think of ourselves as the business behind healthcare because we focus on making it more cost-effective. We’re an essential link that allows healthcare providers to reduce costs, improve operations and increase quality, so that they can offer better care to their patients.

Culture

Maintaining and fostering a diverse, inclusive work environment is essential to the position of Cardinal Health as a leader in the healthcare industry.

Students & Grads

Current students and recent graduates – you’re the future, and Cardinal Health welcomes you both.

Accessibility

At Cardinal Health, we believe that equal access and equal opportunity is core to our culture.

Military

We value the dedication, hard work, integrity and collaboration of our country’s military veterans.

Benefits

Dedicated to promoting our employees’ quality of life, Cardinal Health offers a benefits program that’s designed to meet you and your family’s needs.

Career Development

At Cardinal Health, we believe in building your talent so we’ve put in place many programs to help you succeed.

Candidate Experience

At Cardinal Health we strive to provide a great candidate experience throughout the hiring process.

Office Address:

W City Center Bldg, 7th Avenue Corner 30th St., BGC, Taguig City, Metro Manila

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