Google Translate IconTranslate

TTEC (Employer was active 6 days ago)

Cebu City, Philippines

Job Title: Customer Service Representative

PHP 25,000 - 25,400 Full Time50 Vacancies Posted: 04-03-2024Role Needed By: 04-12-2024
Expires on 03 May
Save

Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park. 

What You’ll be Doing 
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. 

During a Typical Day, You’ll 

  • Answer incoming communications from customers  

  • Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role 

  • At least 1-year BPO experience (Voice) if you’ve completed Senior High School or 2 years in college 

  • 2 years BPO experience (Voice) if you’ve completed High School (Old Curriculum) 

  • Recognize, apply and explain your product or service knowledge  

  • Computer experience 

What You Can Expect 

  • Supportive of your career and professional development 

  • An inclusive culture and community minded organization where giving back is encouraged 

  • A global team of curious lifelong learners guided by our company values 

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit https://mybenefits.ttec.com/phl/ for more information. 

A Bit More About Your Role 

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team. 

  • Job Function / Expertise / Department

    Call Center Services

  • Industry

    BPO & Call Center

  • Years of Work Experience

    1 - 3 Years

  • Position Level

    Junior Level

  • Job Type

    Full Time

  • Work Hours

    Night shift

  • Educational Attainment

    Senior High School

  • Preferred field of Study

    Not Specified

Employee Benefits

Life Insurance13th month

Preferred Candidate

Interpersonal / Soft Skills

Problem AnalysisCustomer Service Orientation

Company Overview

Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business.

Our Vision

Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

 

Our Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

 

We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Office Address:

10 Five eCom Center, Harbor Drive, Mall of Asia, Cabadbaran City, 1300 Caraga

Similar Jobs from this company

TTECXcruit Verified CompanyThis job is from a PEZA-registered company.
Cebu City,

Outbound Sales Representative | CebuWork-from-Home Jobfrontliner JobGovernment Job

PHP 25,000 - PHP 28,000 Full Time Posted : Posted 3 weeks ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Outbound Sales Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 5pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.  What You’ll be Doing Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you’ll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you’ll provide professional customer service to commercial, public sector or consumer customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Bring your passion to negotiate and strong product and brand knowledge to close a sale, handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sales opportunities What You Bring to the Role 6 months of BPO experience Senior high school graduate or completed at least 2 years in college Recognize, apply and explain your product or service knowledge   Computer experience What You Can Expect  Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Urgent Hiring
Apply
TTECXcruit Verified CompanyThis job is from a PEZA-registered company.
Cebu City,

Technical Support Representative | CebuWork-from-Home Jobfrontliner JobGovernment Job

PHP 25,000 - PHP 25,400 Full Time Posted : Posted 3 weeks ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 5pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park. What You’ll be Doing Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   During a Typical Day, You’ll Bring your passion and love for technology to know what’s going on with the latest technology products and help customers  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role At least 1-year BPO experience (Voice) if you’ve completed Senior High School or 2 years in college Must have Technical Background Recognize, apply and explain your product or service knowledge  Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Urgent Hiring
Apply
TTECXcruit Verified CompanyThis job is from a PEZA-registered company.
San Fernando City,

Non Voice Customer Service | Up To 30K Salary PackageWork-from-Home Jobfrontliner JobGovernment Job

PHP 21,000 - PHP 24,000 Full Time Posted : Posted 3 weeks ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   During a Typical Day, You’ll Answer incoming communications from customers  Connect and resolve issues with customers using written communication only  What You Bring to the Role Open to newbies or with customer service experience Completed two (2) years in college or equivalent  Recognize, apply and explain your product or service knowledge  Computer experience Computer experience and can reach 35 words per minute typing speed Preferably within 50 KM radius from TTEC Pampanga site What You Can Expect Performance bonus opportunity of up to PHP 30,000 monthly  Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Urgent Hiring
Apply
TTECXcruit Verified CompanyThis job is from a PEZA-registered company.
Iloilo City,

Telco Voice Account | Customer Service Specialis | Up To Php26,500 | TTEC IloiloWork-from-Home Jobfrontliner JobGovernment Job

PHP 26,000 - PHP 26,500 Full Time Posted : Posted 3 weeks ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 3pm. You may visit TTEC Recruitment office at TTEC Career Hub SM City Southpoint, Benigno Aquino Ave, Mandurriao, Iloilo City. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role One (1) year customer service experience for applicants who’ve completed senior high school or 2nd year in college Two (2) years of customer service for applicants who are in senior high school level or have completed high school (old curriculum) Recognize, apply and explain your product or service knowledge  Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Urgent Hiring
Apply
View All Job Ads