Google Translate IconTranslate

Cardinal Health International Philippines (Employer was active 3 days ago)

Taguig City, Philippines

Job Title: Healthcare Customer Service Representative | Medical Ally Graduates

PHP 35,000 - 40,000 Full Time10 Vacancies Posted: 04-29-2024Role Needed By: 02-05-2024
Expires on 29 May
Save

Job Description

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

  • Graduate of medical-allied course, preferably Nursing
  • 1 - 2 general business experience, preferred
  • Familiarity with Medical Terms specific to medical kits, devices, instruments and supplies
  • Strong verbal & written communication skills are essential
  • Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
  • Customer service, problem solving and analytical skills required

 

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Additional Job Description

Additional Job Description

Duties and Responsibilities:

Work with Sales Representatives to build and organized medical kits and supplies for hospital


- Received lists of medical supplies from sales representative which we need to organize before it was offered to the hospital.
- Review materials, pricing and kit information if it complies with FDA regulation to ensure that there is no discrepancies.
- Coordinate with different departments whenever there discrepancy in the Pricing or in the kit information
- File complaints from the customer/hospitals
- Ensure that the pricing of the Kit is within regulatory guidelines
- Ensure that all kit information and items added are precise

  • Sample requests
  • NIA and Rebate follow up
  • Quote AKS/Kit setup

Preferred Candidate

Interpersonal / Soft Skills

Communication Skill

Company Overview

Why consider a future with Cardinal Health? As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities. We think of ourselves as the business behind healthcare because we focus on making it more cost-effective. We’re an essential link that allows healthcare providers to reduce costs, improve operations and increase quality, so that they can offer better care to their patients.

Culture

Maintaining and fostering a diverse, inclusive work environment is essential to the position of Cardinal Health as a leader in the healthcare industry.

Students & Grads

Current students and recent graduates – you’re the future, and Cardinal Health welcomes you both.

Accessibility

At Cardinal Health, we believe that equal access and equal opportunity is core to our culture.

Military

We value the dedication, hard work, integrity and collaboration of our country’s military veterans.

Benefits

Dedicated to promoting our employees’ quality of life, Cardinal Health offers a benefits program that’s designed to meet you and your family’s needs.

Career Development

At Cardinal Health, we believe in building your talent so we’ve put in place many programs to help you succeed.

Candidate Experience

At Cardinal Health we strive to provide a great candidate experience throughout the hiring process.

Office Address:

W City Center Bldg, 7th Avenue Corner 30th St., BGC, Taguig City, Metro Manila

Similar Jobs from this company

Cardinal Health International PhilippinesXcruit Verified CompanyThis job is from a PEZA-registered company.
Taguig City, Metro Manila

Healthcare BPO AgentWork-from-Home Jobfrontliner JobGovernment Job

PHP 40,000 - PHP 45,000 Full Time Posted : Posted 2 weeks ago

What Sales Support Administration contributes to Cardinal Health Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments. QualificationsGraduate of medical-allied course, preferably Nursing1 - 2 general business experience, preferredFamiliarity with Medical Terms specific to medical kits, devices, instruments and suppliesStrong verbal & written communication skills are essentialComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service, problem solving and analytical skills required What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAdditional Job DescriptionDuties and Responsibilities:Work with Sales Representatives to build and organized medical kits and supplies for hospital- Received lists of medical supplies from sales representative which we need to organize before it was offered to the hospital.- Review materials, pricing and kit information if it complies with FDA regulation to ensure that there is no discrepancies.- Coordinate with different departments whenever there discrepancy in the Pricing or in the kit information- File complaints from the customer/hospitals- Ensure that the pricing of the Kit is within regulatory guidelines- Ensure that all kit information and items added are preciseSample requestsNIA and Rebate follow upQuote AKS/Kit setup

Urgent Hiring
Apply
Cardinal Health International PhilippinesXcruit Verified CompanyThis job is from a PEZA-registered company.
Cabadbaran City, Agusan Del Norte

Customer Service Representative (January Start Date)Work-from-Home Jobfrontliner JobGovernment Job

Full Time Posted : Posted 2 weeks ago

What Customer Operations Support contributes to Cardinal HealthResponsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.QualificationsMinimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc.At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accountsProficiency in verbal and written communication skillsUses correct grammar and appropriate vocabularyCommunicates clearly and effectivelyActively listens and has the ability to engage with the customerPrior computer experience using Microsoft Office systems requiredMust be detailed orientedHas sense of urgency and must be able to multi-taskDemonstrates business etiquette/professionalism to both internal and external teamsWilling to work night shiftWhat is expected of you and others at this levelWorks to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes

Urgent Hiring
Apply
Cardinal Health International PhilippinesXcruit Verified CompanyThis job is from a PEZA-registered company.
Taguig City, Metro Manila

Healthcare SpecialistWork-from-Home Jobfrontliner JobGovernment Job

Full Time Posted : Posted 2 weeks ago

What Sales Support Administration contributes to Cardinal Health Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments. QualificationsGraduate of medical-allied course, preferably Nursing1 - 2 general business experience, preferredFamiliarity with Medical Terms specific to medical kits, devices, instruments and suppliesStrong verbal & written communication skills are essentialComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service, problem solving and analytical skills required What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAdditional Job DescriptionAdditional Job DescriptionDuties and Responsibilities:Work with Sales Representatives to build and organized medical kits and supplies for hospital- Received lists of medical supplies from sales representative which we need to organize before it was offered to the hospital.- Review materials, pricing and kit information if it complies with FDA regulation to ensure that there is no discrepancies.- Coordinate with different departments whenever there discrepancy in the Pricing or in the kit information- File complaints from the customer/hospitals- Ensure that the pricing of the Kit is within regulatory guidelines- Ensure that all kit information and items added are preciseSample requestsNIA and Rebate follow upQuote AKS/Kit setup

Urgent Hiring
Apply
Cardinal Health International PhilippinesXcruit Verified CompanyThis job is from a PEZA-registered company.
Taguig City, Metro Manila

Data Scientist - Performance MonitoringWork-from-Home Jobfrontliner JobGovernment Job

Full Time Posted : Posted 2 weeks ago

What Performance Monitoring contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.Responsibilities:As a Performance Monitoring Consultant, you will play a crucial role in enabling informed decision-making and operational excellence through the management of scorecards and using the feature of Verint Performance Manager to analyze and present performance data. Your analytic abilities and technical expertise will contribute to improving the efficacy and productivity of our contact center operations.QualificationsBachelor's degree in a relevant field such as Business Analytics, Data Science, Statistics, or a related discipline.Proven experience (3-5 years) in data analysis, reporting, and performance management, preferably in a contact center environment.Advanced proficiency in Excel, data visualization tools, and business intelligence software. Experienced in Verint Performance Manager or similar performance management tools is a plus.Experienced in SQL coding.Strong analytical mindset with the ability to translate data into actionable insights.Excellent communication skills to convey complex data findings to both technical and non-technical stakeholders.Detail-oriented with a commitment to data accuracy and integrity.Problem-solving skills to troubleshoot and resolve data-related issues.Ability to work independently, manage multiple tasks, and meet deadlines.Experience with SQL and database querying is a plus.What is expected of you and others at this levelCollaborate with stakeholders to determine the key performance indicators (KPIs) and data needs for the contact center.Use Verint Performance Manager to oversee the design, development, and maintenance of performance scorecards.Extract, cleanse, and transform data from diverse sources in order to generate accurate and meaningful reports and dashboards.Analyze performance data in order to identify trends, patterns, and insights that can inform operational enhancements and strategic decisions.Interpret complex data sets and translate findings into actionable management recommendations.Validate and reconcile information across multiple systems on a regular basis to guarantee data accuracy and integrity.Collaborate with cross-functional teams to collect business requirements and customize performance reports to meet needs.Provide contact center employees with training and support on how to utilize scorecards and performance management tools effectively.Continuously monitor the efficacy of performance metrics and propose modifications as business requirements change.Remain current on industry best practices on statistical, and performance management tool advancements.

Urgent Hiring
Apply
View All Job Ads