Cardinal Health International Philippines 
This is a Xcruit verified company Medical & Healthcare About Company
Why consider a future with Cardinal Health? As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities. We think of ourselves as the business behind healthcare because we focus on making it more cost-effective. We’re an essential link that allows healthcare providers to reduce costs, improve operations and increase quality, so that they can offer better care to their patients.
Culture
Maintaining and fostering a diverse, inclusive work environment is essential to the position of Cardinal Health as a leader in the healthcare industry.
Students & Grads
Current students and recent graduates – you’re the future, and Cardinal Health welcomes you both.
Accessibility
At Cardinal Health, we believe that equal access and equal opportunity is core to our culture.
Military
We value the dedication, hard work, integrity and collaboration of our country’s military veterans.
Benefits
Dedicated to promoting our employees’ quality of life, Cardinal Health offers a benefits program that’s designed to meet you and your family’s needs.
Career Development
At Cardinal Health, we believe in building your talent so we’ve put in place many programs to help you succeed.
Candidate Experience
At Cardinal Health we strive to provide a great candidate experience throughout the hiring process.
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Taguig City, Metro Manila
Payroll Senior Specialist - US Payroll Exp Required
Human Resources designs, implements and delivers human resource programs and policies, including recruitment, talent management, diversity and inclusion, compensation and benefits, among others. This function anticipates and plans for long-term human resource needs in alignment with business strategies.Payroll processes the organization's payroll according to company policy and applicable regulations, ensuring that employees are paid accurately and timely with correct withholding and deductions. This job family maintains payroll records and calculates overtime, shift payments, sales commissions and bonuses, taxes and deductions. Payroll prepares reports for management and to meet regulatory and collective bargaining obligations and addresses questions from employees and supervisors regarding payroll matters.Qualifications2-4 years of experience in US PayrollBA, BS or equivalent experience in related fieldExperience with Workday Payroll What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasksWorks on projects and initiatives of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes action to resolveApplies judgment within defined parametersReceives general guidance and may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyExecutes specific functions of payroll processing such as but not limited to, short term disability payments, mass pay of earnings and deductions, timekeeping, validation and auditing of payroll data while operating within SOX and operational controls
Urgent Hiring Taguig City, Metro ManilaData Scientist - Performance Monitoring
What Performance Monitoring contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.Responsibilities:As a Performance Monitoring Consultant, you will play a crucial role in enabling informed decision-making and operational excellence through the management of scorecards and using the feature of Verint Performance Manager to analyze and present performance data. Your analytic abilities and technical expertise will contribute to improving the efficacy and productivity of our contact center operations.QualificationsBachelor's degree in a relevant field such as Business Analytics, Data Science, Statistics, or a related discipline.Proven experience (3-5 years) in data analysis, reporting, and performance management, preferably in a contact center environment.Advanced proficiency in Excel, data visualization tools, and business intelligence software. Experienced in Verint Performance Manager or similar performance management tools is a plus.Experienced in SQL coding.Strong analytical mindset with the ability to translate data into actionable insights.Excellent communication skills to convey complex data findings to both technical and non-technical stakeholders.Detail-oriented with a commitment to data accuracy and integrity.Problem-solving skills to troubleshoot and resolve data-related issues.Ability to work independently, manage multiple tasks, and meet deadlines.Experience with SQL and database querying is a plus.What is expected of you and others at this levelCollaborate with stakeholders to determine the key performance indicators (KPIs) and data needs for the contact center.Use Verint Performance Manager to oversee the design, development, and maintenance of performance scorecards.Extract, cleanse, and transform data from diverse sources in order to generate accurate and meaningful reports and dashboards.Analyze performance data in order to identify trends, patterns, and insights that can inform operational enhancements and strategic decisions.Interpret complex data sets and translate findings into actionable management recommendations.Validate and reconcile information across multiple systems on a regular basis to guarantee data accuracy and integrity.Collaborate with cross-functional teams to collect business requirements and customize performance reports to meet needs.Provide contact center employees with training and support on how to utilize scorecards and performance management tools effectively.Continuously monitor the efficacy of performance metrics and propose modifications as business requirements change.Remain current on industry best practices on statistical, and performance management tool advancements.
Urgent Hiring Taguig City, Metro ManilaPerformance Monitoring Supervisor - QA (Verint)
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. The Performance Monitoring Supervisor (QA) is responsible for:1. Data-Driven Approach: Leverage data and insights to assess call quality, agent performance, and overall customer satisfaction, translating findings into actionable recommendations for enhancing call center efficiency and customer experience.2. Leadership and Team Management: Lead, mentor, and inspire a team of quality analysts, providing guidance, feedback, and performance evaluations to foster a culture of excellence and continuous learning.3. Quality Assurance Management: Design, implement, and maintain quality assurance processes and procedures to ensure consistent service delivery and adherence to established standards.4. Call Monitoring and Evaluation: Regularly monitor calls to assess agent performance, ensuring compliance with company policies and regulatory requirements, while identifying training needs and coaching opportunities.5. Performance Reporting: Generate comprehensive reports and dashboards, presenting key performance metrics to management and stakeholders to inform decision-making and strategy development.6. Collaborative Partnerships: Collaborate with other departments, such as training, operations, and customer support, to implement improvement initiatives and drive a unified approach to customer service excellence.7. Continuous Improvement: Champion a culture of continuous improvement, staying up-to-date with industry best practices and new technologies to optimize call center processes and performance.Requirements:Bachelor's degree in a relevant field or equivalent work experience.Proven experience in a call center environment, with at least 3 years of supervisory or managerial experience.Data-driven mindset with advanced proficiency in data analysis and reporting tools.Excellent leadership, communication, and interpersonal skills to effectively manage and motivate a diverse team.Familiarity with call center quality assurance practices and methodologies.Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities.Experience using Verint.Willing to work US hours, in BGC and in a hybrid set-up.What is expected of you and others at this levelManages department operations and supervises professional employees and/or business support staff on projects of moderate scope and complexityParticipates in the development of policies and procedures to achieve specific goalsEnsures employees operate within guidelinesDecisions have a short term impact on work processes, outcomes, and customersInteracts with subordinates, peer customers and suppliers at various management levels, may also interact with senior managementInteractions normally involve resolution of issues related to operations and/or projectsGains consensus from various parties involved
Urgent Hiring Taguig City, Metro ManilaIT Project Management Lead (Night Shift)
What IT Program & Project Management contributes to Cardinal Health Enterprise Strategy, Planning, and Execution enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies. IT Program & Project Management applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology function. This family organizes project teams, establishes project schedules and individual responsibilities, and determines resource requirements. This job family manages project budgets and reports on the status of project cost, timing and staffing. IT Program & Project Management also ensures adherence to internal external quality standards and integrates vendor tasks and deliverables into project plans. Qualifications Bachelors Degree in related field or equivalent work experience Minimum 2-3 years experience in managing projects including planning, organizing, financials and timelines Strong technical background in IT, preferred Experience and ability to lead and motivate a team of PM analysts, developers, other professionals Experience and ability to analyze complex data and provide insights for decision-making. Proficiency in Microsoft Office products required (Word, Excel, PPT) Intermediate knowledge in using MS Project preferred Strong verbal and written communication skills, stakeholder management and leadership skills Willing to work US hours in a hybrid set up (BGC)
Urgent Hiring 
