Why consider a future with Cardinal Health? As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities. We think of ourselves as the business behind healthcare because we focus on making it more cost-effective. We’re an essential link that allows healthcare providers to reduce costs, improve operations and increase quality, so that they can offer better care to their patients.
Maintaining and fostering a diverse, inclusive work environment is essential to the position of Cardinal Health as a leader in the healthcare industry.
Students & Grads
Current students and recent graduates – you’re the future, and Cardinal Health welcomes you both.
At Cardinal Health, we believe that equal access and equal opportunity is core to our culture.
We value the dedication, hard work, integrity and collaboration of our country’s military veterans.
Dedicated to promoting our employees’ quality of life, Cardinal Health offers a benefits program that’s designed to meet you and your family’s needs.
At Cardinal Health, we believe in building your talent so we’ve put in place many programs to help you succeed.
At Cardinal Health we strive to provide a great candidate experience throughout the hiring process.
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Healthcare BPO Agent
What Sales Support Administration contributes to Cardinal Health Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments. QualificationsGraduate of medical-allied course, preferably Nursing1 - 2 general business experience, preferredFamiliarity with Medical Terms specific to medical kits, devices, instruments and suppliesStrong verbal & written communication skills are essentialComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service, problem solving and analytical skills required What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAdditional Job DescriptionDuties and Responsibilities:Work with Sales Representatives to build and organized medical kits and supplies for hospital- Received lists of medical supplies from sales representative which we need to organize before it was offered to the hospital.- Review materials, pricing and kit information if it complies with FDA regulation to ensure that there is no discrepancies.- Coordinate with different departments whenever there discrepancy in the Pricing or in the kit information- File complaints from the customer/hospitals- Ensure that the pricing of the Kit is within regulatory guidelines- Ensure that all kit information and items added are preciseSample requestsNIA and Rebate follow upQuote AKS/Kit setup
Customer Service Representative (January Start Date)
What Customer Operations Support contributes to Cardinal HealthResponsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.QualificationsMinimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc.At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accountsProficiency in verbal and written communication skillsUses correct grammar and appropriate vocabularyCommunicates clearly and effectivelyActively listens and has the ability to engage with the customerPrior computer experience using Microsoft Office systems requiredMust be detailed orientedHas sense of urgency and must be able to multi-taskDemonstrates business etiquette/professionalism to both internal and external teamsWilling to work night shiftWhat is expected of you and others at this levelWorks to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
Rep II, Customer Service Rep (For Pooling - January 2024 Start Date)
What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. ResponsibilitiesProcesses routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. Qualifications1-3 years of experienceOpen to College Graduates, completed 2 years in college or SHS Graduates with equivalent work experience What is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problems Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.