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TTEC (Employer was active 4 days ago)

Mandaluyong City, Philippines

Job Title: Join Our Telco Account As A Chat Customer Service Agent & Earn Up To P25K

PHP 20,000 - 25,000 Full Time30 Vacancies Posted: 04-30-2024
Expires on 30 May
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Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pioneer, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!    

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor Robinsons Cybergate Plaza, Mandaluyong City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll  

  • Answer incoming communications from customers    

  • Connect and resolve issues with customers using written communication only 

  • Conduct research to provide answers for customers to resolve their issues such as mobile, internet or financial transaction patters and documents 

What You Bring to the Role  

  • Open to newbies or with customer service experience for telecommunication program 

  • For finance programs should at least have one (1) year of experience in financial crime or anti-money laundering  

  • Completed senior high school or two (2) years in college  

  • Recognize, apply and explain your product or service knowledge   

  • Computer experience  

  • Candidates should be willing to work within Pioneer, Mandaluyong   

What You Can Expect  

  • Supportive of your career and professional development  

  • An inclusive culture and community minded organization where giving back is encouraged  

  • A global team of curious lifelong learners guided by our company values  

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit https://mybenefits.ttec.com/phl/ for more information. 

Employee Benefits

Meal AllowanceLife Insurance

Preferred Candidate

Interpersonal / Soft Skills

Customer Service Orientation

Company Overview

Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business.

Our Vision

Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

 

Our Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

 

We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Office Address:

10 Five eCom Center, Harbor Drive, Mall of Asia, Cabadbaran City, 1300 Caraga

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