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TTEC (Employer was active 6 days ago)

Quezon City, Philippines

Job Title: Customer Service Representative

PHP 19,000 - 23,400 Full Time50 Vacancies Posted: 05-17-2024
Expires on 16 Jun
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Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in UP Technohub, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC 

 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!   

 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC office at 4th  Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City,  

 

What You’ll be Doing  

 

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.    

 

During a Typical Day, You’ll  

 

  • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat  
  • Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services   
  • Open and maintain customer accounts and information   
  • Resolve technical issues with patience and understanding  
  • Positively participate in company events, team activities, and continuous learning  

 

What You Bring to the Role  

 

  • 6 months or more of BPO customer services experience 
  • Completed senior high school or 2nd year college 
  • Recognize, apply and explain your product or service knowledge  
  • Computer experience 

 

What You Can Expect 

 

  • Dayshift work schedule 
  • Supportive of your career and professional development 
  • An inclusive culture and community minded organization where giving back is encouraged 
  • A global team of curious lifelong learners guided by our company values 
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

 

Visit https://mybenefits.ttec.com/phl/ for more information. 

 

Employee Benefits

Life Insurance13th month

Preferred Candidate

Interpersonal / Soft Skills

Problem-SolverCommitment

Technical / Hard Skills

Listening and Negotiating Skills (<1 Years)

Company Overview

Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business.

Our Vision

Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

 

Our Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

 

We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Office Address:

10 Five eCom Center, Harbor Drive, Mall of Asia, Cabadbaran City, 1300 Caraga

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