Cardinal Health International Philippines 
This is a Xcruit verified company Medical & Healthcare About Company
Why consider a future with Cardinal Health? As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities. We think of ourselves as the business behind healthcare because we focus on making it more cost-effective. We’re an essential link that allows healthcare providers to reduce costs, improve operations and increase quality, so that they can offer better care to their patients.
Culture
Maintaining and fostering a diverse, inclusive work environment is essential to the position of Cardinal Health as a leader in the healthcare industry.
Students & Grads
Current students and recent graduates – you’re the future, and Cardinal Health welcomes you both.
Accessibility
At Cardinal Health, we believe that equal access and equal opportunity is core to our culture.
Military
We value the dedication, hard work, integrity and collaboration of our country’s military veterans.
Benefits
Dedicated to promoting our employees’ quality of life, Cardinal Health offers a benefits program that’s designed to meet you and your family’s needs.
Career Development
At Cardinal Health, we believe in building your talent so we’ve put in place many programs to help you succeed.
Candidate Experience
At Cardinal Health we strive to provide a great candidate experience throughout the hiring process.
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Taguig City, Metro Manila
Rep II, Customer Service Ops
What Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolutionJob SummaryThe Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.Responsibilities Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.Qualifications1-3 years of BPO experienceSHS Grad / completed 2 years in college (Old HS curriculum) / college graduate
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