Cardinal Health International Philippines 
This is a Xcruit verified company Medical & Healthcare About Company
Why consider a future with Cardinal Health? As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities. We think of ourselves as the business behind healthcare because we focus on making it more cost-effective. We’re an essential link that allows healthcare providers to reduce costs, improve operations and increase quality, so that they can offer better care to their patients.
Culture
Maintaining and fostering a diverse, inclusive work environment is essential to the position of Cardinal Health as a leader in the healthcare industry.
Students & Grads
Current students and recent graduates – you’re the future, and Cardinal Health welcomes you both.
Accessibility
At Cardinal Health, we believe that equal access and equal opportunity is core to our culture.
Military
We value the dedication, hard work, integrity and collaboration of our country’s military veterans.
Benefits
Dedicated to promoting our employees’ quality of life, Cardinal Health offers a benefits program that’s designed to meet you and your family’s needs.
Career Development
At Cardinal Health, we believe in building your talent so we’ve put in place many programs to help you succeed.
Candidate Experience
At Cardinal Health we strive to provide a great candidate experience throughout the hiring process.
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Taguig City, Metro Manila
Compensation And Benefits Associate (5 Months Project-based)
Responsibilities:Supports the execution of all HR Ops transactions and administration, such as:benefits administrationregulatory complianceonboarding and offboarding activities.Maintains regular HRIS input by collecting relevant employee lifecycle information, such as:personal data,contract termsbenefits and compensation details.Verifies accuracy and completeness of all 201 records for e-storage and warehousing.Qualifications:2+ years of experience in HR AdministrationBachelor’s degree in HR Management or Business Administration, relevant courseExperience in data input and managementFamiliarity with HRIS (preferably Workday)Willing to work on hybrid set-upWilling to be on mid-shift work scheduleAmenable to be on 5 months' contract period
Urgent Hiring Taguig City, Metro ManilaData Scientist - Performance Monitoring
What Performance Monitoring contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.Responsibilities:As a Performance Monitoring Consultant, you will play a crucial role in enabling informed decision-making and operational excellence through the management of scorecards and using the feature of Verint Performance Manager to analyze and present performance data. Your analytic abilities and technical expertise will contribute to improving the efficacy and productivity of our contact center operations.QualificationsBachelor's degree in a relevant field such as Business Analytics, Data Science, Statistics, or a related discipline.Proven experience (3-5 years) in data analysis, reporting, and performance management, preferably in a contact center environment.Advanced proficiency in Excel, data visualization tools, and business intelligence software. Experienced in Verint Performance Manager or similar performance management tools is a plus.Experienced in SQL coding.Strong analytical mindset with the ability to translate data into actionable insights.Excellent communication skills to convey complex data findings to both technical and non-technical stakeholders.Detail-oriented with a commitment to data accuracy and integrity.Problem-solving skills to troubleshoot and resolve data-related issues.Ability to work independently, manage multiple tasks, and meet deadlines.Experience with SQL and database querying is a plus.What is expected of you and others at this levelCollaborate with stakeholders to determine the key performance indicators (KPIs) and data needs for the contact center.Use Verint Performance Manager to oversee the design, development, and maintenance of performance scorecards.Extract, cleanse, and transform data from diverse sources in order to generate accurate and meaningful reports and dashboards.Analyze performance data in order to identify trends, patterns, and insights that can inform operational enhancements and strategic decisions.Interpret complex data sets and translate findings into actionable management recommendations.Validate and reconcile information across multiple systems on a regular basis to guarantee data accuracy and integrity.Collaborate with cross-functional teams to collect business requirements and customize performance reports to meet needs.Provide contact center employees with training and support on how to utilize scorecards and performance management tools effectively.Continuously monitor the efficacy of performance metrics and propose modifications as business requirements change.Remain current on industry best practices on statistical, and performance management tool advancements.
Urgent Hiring Taguig City, Metro ManilaPerformance Monitoring Supervisor - QA (Verint)
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. The Performance Monitoring Supervisor (QA) is responsible for:1. Data-Driven Approach: Leverage data and insights to assess call quality, agent performance, and overall customer satisfaction, translating findings into actionable recommendations for enhancing call center efficiency and customer experience.2. Leadership and Team Management: Lead, mentor, and inspire a team of quality analysts, providing guidance, feedback, and performance evaluations to foster a culture of excellence and continuous learning.3. Quality Assurance Management: Design, implement, and maintain quality assurance processes and procedures to ensure consistent service delivery and adherence to established standards.4. Call Monitoring and Evaluation: Regularly monitor calls to assess agent performance, ensuring compliance with company policies and regulatory requirements, while identifying training needs and coaching opportunities.5. Performance Reporting: Generate comprehensive reports and dashboards, presenting key performance metrics to management and stakeholders to inform decision-making and strategy development.6. Collaborative Partnerships: Collaborate with other departments, such as training, operations, and customer support, to implement improvement initiatives and drive a unified approach to customer service excellence.7. Continuous Improvement: Champion a culture of continuous improvement, staying up-to-date with industry best practices and new technologies to optimize call center processes and performance.Requirements:Bachelor's degree in a relevant field or equivalent work experience.Proven experience in a call center environment, with at least 3 years of supervisory or managerial experience.Data-driven mindset with advanced proficiency in data analysis and reporting tools.Excellent leadership, communication, and interpersonal skills to effectively manage and motivate a diverse team.Familiarity with call center quality assurance practices and methodologies.Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities.Experience using Verint.Willing to work US hours, in BGC and in a hybrid set-up.What is expected of you and others at this levelManages department operations and supervises professional employees and/or business support staff on projects of moderate scope and complexityParticipates in the development of policies and procedures to achieve specific goalsEnsures employees operate within guidelinesDecisions have a short term impact on work processes, outcomes, and customersInteracts with subordinates, peer customers and suppliers at various management levels, may also interact with senior managementInteractions normally involve resolution of issues related to operations and/or projectsGains consensus from various parties involved
Urgent Hiring Taguig City, Metro ManilaHealthcare Customer Service Representative | Medical Ally Graduates
What Sales Support Administration contributes to Cardinal HealthSales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.QualificationsGraduate of medical-allied course, preferably Nursing1 - 2 general business experience, preferredFamiliarity with Medical Terms specific to medical kits, devices, instruments and suppliesStrong verbal & written communication skills are essentialComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service, problem solving and analytical skills required What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAdditional Job DescriptionAdditional Job DescriptionDuties and Responsibilities:Work with Sales Representatives to build and organized medical kits and supplies for hospital- Received lists of medical supplies from sales representative which we need to organize before it was offered to the hospital.- Review materials, pricing and kit information if it complies with FDA regulation to ensure that there is no discrepancies.- Coordinate with different departments whenever there discrepancy in the Pricing or in the kit information- File complaints from the customer/hospitals- Ensure that the pricing of the Kit is within regulatory guidelines- Ensure that all kit information and items added are preciseSample requestsNIA and Rebate follow upQuote AKS/Kit setup
Urgent Hiring 
