Google Translate IconTranslate

TTEC (Employer was active 3 days ago)

Cebu City, Philippines

Job Title: Bring Spark To Our US Telco Account - Customer Service | Work Onsite | TTEC Cebu

PHP 24,300 - 27,300 Full Time20 Vacancies Posted: 11-20-2024
Expires on 20 Dec

Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

  • Answer incoming communications from customers  

  • Conduct research to provide answers for customers to resolve their issues 

  • Some upselling of products or services to existing customers may be required 

What You Bring to the Role 

  • 1 year of BPO customer service experience, if you’ve completed Senior High School or 2 years in college 

  • 2 years  BPO customer service experience if you’ve completed High School 

  • Recognize, apply and explain your product or service knowledge  

  • Computer experience 

What You Can Expect 

  • A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30 

  • Supportive of your career and professional development 

  • An inclusive culture and community minded organization where giving back is encouraged 

  • A global team of curious lifelong learners guided by our company values 

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit https://mybenefits.ttec.com/phl/ for more information. 

Employee Benefits

Meal AllowanceLife Insurance

Preferred Candidate

Interpersonal / Soft Skills

Company Overview

Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business.

Our Vision

Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

 

Our Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

 

We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Office Address:

10 Five eCom Center, Harbor Drive, Mall of Asia, Cabadbaran City, 1300 Caraga

Similar Jobs from this company

Mandaluyong City, Metro Manila

Be Part Of Our US Telco Account As A Chat Customer Service Agent At TTEC PioneerWork-from-Home Jobfrontliner JobGovernment Job

PHP 22,400 - PHP 25,400 Full Time Posted : Posted 3 weeks ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pioneer, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!    Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor Robinsons Cybergate Plaza, Mandaluyong City. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers    Connect and resolve issues with customers using written communication only Conduct research to provide answers for customers to resolve their issues such as mobile, internet or financial transaction patters and documents What You Bring to the Role  Open to newbies or with customer service experience for telecommunication program Completed senior high school or two years in college  Recognize, apply and explain your product or service knowledge   Computer experience  Candidates should be willing to work within Pioneer, Mandaluyong   What You Can Expect  A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30 Supportive of your career and professional development  An inclusive culture and community minded organization where giving back is encouraged  A global team of curious lifelong learners guided by our company values  And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Mandaluyong City, Metro Manila

TTEC Pioneer | Non Voice | US Telco Account As A Chat Customer Service AssociateWork-from-Home Jobfrontliner JobGovernment Job

PHP 22,400 - PHP 25,400 Full Time Posted : Posted 1 week ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pioneer, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!    Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor Robinsons Cybergate Plaza, Mandaluyong City. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers    Connect and resolve issues with customers using written communication only Conduct research to provide answers for customers to resolve their issues such as mobile, internet or financial transaction patters and documents What You Bring to the Role  Open to newbies or with customer service experience for telecommunication program Completed senior high school or two years in college  Recognize, apply and explain your product or service knowledge   Computer experience  Candidates should be willing to work within Pioneer, Mandaluyong   What You Can Expect  A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30 Supportive of your career and professional development  An inclusive culture and community minded organization where giving back is encouraged  A global team of curious lifelong learners guided by our company values  And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Metro Manila

Meet TTEC And Learn More Work At Home As Customer Service Agent Earn Up To 21kWork-from-Home Jobfrontliner JobGovernment Job

PHP 18,000 - PHP 21,500 Full Time Posted : Posted 1 week ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!  What You’ll be Doing  Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one. During a Typical Day, You’llAnswer incoming communications from customers   Conduct research to provide answers for customers to resolve their issues   What You Bring to the Role  One year or more of customer services experience At least senior high school graduate Recognize, apply and explain your product or service knowledge  Computer experience For at home roles – keep High speed internet (> 40mbps) Area of residence should be within 40 kms. of any TTEC site (5-Ecom Pasay, UP Technohub & Sta.  Rosa)  What You Can Expect   A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30 Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

Lipa City,

TTEC Lipa | Financial Agent | Blended | Up To 26k Salary Pay | Work OnsiteWork-from-Home Jobfrontliner JobGovernment Job

PHP 23,000 - PHP 26,000 Full Time Posted : Posted 1 week ago

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!     Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Lipa office at Level 2 of Robinsons Place Lipa, Mataas na Lupa.   What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues either through voice or non-voice interactions such as inbound and outbound calling, chat, text, email and direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.  During a Typical Day, You’llAnswer incoming communications from customers  Connect and resolve issues with customers using voice or non-voice platforms  What You Bring to the Role  Completed 2 years in college or equivalent At least 6 months call center experience or with background in lending or financial services Recognize, apply and explain your product or service knowledge   Computer experience  What You Can Expect  A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30 Supportive of your career and professional development  An inclusive culture and community minded organization where giving back is encouraged  A global team of curious lifelong learners guided by our company values  And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/phl/ for more information. 

View All Job Ads